Last updated: August 7, 2026

1. Who we are

Heyloo (“we”, “us”) operates this platform. This Privacy Policy explains how we collect, use, store, and share information when you use the Heyloo website, apps, and related services (the “Platform”).

Heyloo offers private personal consulting sessions (video, audio, or chat) on topics such as relationships, astrology, travel, career, and life guidance. It is not a dating or matchmaking service.

2. Adults only (18+)

The Platform is intended only for users aged 18 or older. We do not knowingly collect personal data from minors. If you believe a minor has an account, contact [email protected].

3. Information we collect

Account & profile: name, username, email and/or phone, age/DOB confirmation, gender (if provided), bio, interests/categories, profile photo and gallery.

Usage: session history (calls/chats), follows, reports, device/app diagnostics, approximate logs (IP, browser type) for security and operations.

Payments: order IDs, amounts, package purchased, payment status. Card/UPI details are processed by payment gateways (for example Razorpay); we do not store full card numbers.

Communications: support emails/tickets and in-app messages needed to deliver the service.

Cookies / similar tech: used for login sessions, preferences, analytics, and fraud prevention.

4. How we use information

Provide consulting discovery, booking/start of sessions, and messaging;
Process coin purchases and wallet balances;
Send transactional notices (receipts, security, important account alerts);
Prevent fraud, abuse, and underage use;
Improve product quality and customer support;
Comply with law and enforce our Terms and Safety Guidelines.

We may send limited promotional messages where allowed; you can opt out of marketing where offered.

5. Sharing of information

We do not sell your personal data. We may share limited data with:

Service providers — hosting, databases, real-time media (for example LiveKit), analytics, email/SMS, and payment gateways — only to operate Heyloo;
Other users — profile information you choose to show (name, photo, categories, rates) visible to users browsing hosts; session participants see what is needed for the session;
Legal / safety — when required by law, court order, or to protect rights, safety, or investigate fraud/abuse;
Business transfer — if Heyloo or related assets are transferred, data may move with appropriate safeguards.

6. Session content

Private sessions are intended to be confidential between participants. We do not sell call recordings as a product. Technical logs and safety review materials may be retained as needed for operations, dispute resolution, and legal compliance. Do not share sensitive financial credentials in chat or calls.

7. Data retention & security

We retain data as long as your account is active and thereafter as required for legal, tax, fraud-prevention, and dispute purposes. We use reasonable technical and organizational measures to protect data; no method is 100% secure.

8. Your choices

Update profile information in-app;
Block or report users;
Request account deletion or data access by emailing [email protected] from your registered email;
Withdraw marketing consent where applicable.

Some records (for example payment history) may be retained after deletion where required by law.

9. International processing

Infrastructure providers may process data in India or other countries with appropriate protections. By using Heyloo you understand this processing is necessary to provide the service.

10. Children’s privacy

Heyloo is not directed to children under 18. We delete accounts confirmed to belong to minors.

11. Changes

We may update this Policy. The “Last updated” date will change. Continued use after updates means you accept the revised Policy.

12. Contact

Heyloo
Privacy / support: [email protected]
Legal: [email protected]